PRIVACY POLICY
LAST UPDATED: September 30, 2026
digital-level Ltd ("digital-level", "we", "us") operates the online store digital-level.store (the "Services"). Our store is powered by Shopify. This Privacy Policy explains how we collect, use and share your personal information when you visit our store, make a purchase or contact us.
1. Information We Collect
- Contact details: name, email address, billing address and phone number (if provided).
- Order information: the plan you buy, order history, payment confirmation and transaction details. Card payments are processed by Shopify and its payment partners; we never see or store your full card number.
- Account information: login details and preferences, if you create an account.
- Communications: messages you send us, such as support or refund requests.
- Device and usage information: IP address, browser type, pages visited and how you interact with our store, collected through cookies and similar technologies.
2. How We Use Your Information
- To process your order and deliver your templates by email.
- To manage your membership plan, cancellations and refunds.
- To answer your questions and provide customer support.
- To send order-related emails and, if you agree, marketing emails you can unsubscribe from at any time.
- To prevent fraud, protect our store and detect unauthorized sharing or resale of our files.
- To improve our products and website.
- To comply with legal obligations.
3. How We Share Your Information
We do not sell your personal information. We share it only with:
- Shopify and our service providers (payment processing, email delivery, file delivery, analytics, customer support), who process it on our behalf.
- Advertising and marketing partners, where you have not opted out, to show you relevant ads.
- Authorities or other parties when required by law, or to protect our rights.
- A buyer or successor in the event of a business transfer.
4. Shopify
Our store is hosted by Shopify, which processes information about your visit and purchase to provide its services. Learn more about Shopify's practices and your rights at https://privacy.shopify.com/en.
5. Third-Party Tools
Our templates open in third-party apps such as Notion, Google Sheets and Microsoft Excel. Your use of those apps is governed by their own terms and privacy policies.
6. Cookies
We and Shopify use cookies to keep your cart working, remember your preferences and understand how our store is used. You can control cookies through your browser settings and our cookie banner, where available.
7. Data Retention and Security
We keep your information only as long as needed to provide the Services, meet legal, tax and accounting obligations, and resolve disputes. We use reasonable safeguards to protect it, but no method of transmission or storage is 100% secure.
8. Your Rights
Depending on where you live, you may have the right to access, correct, delete or receive a copy of your personal information, to object to or restrict certain processing, to withdraw consent, and to opt out of targeted advertising. To make a request, email riadbvabo@outlook.fr with the subject "Privacy Request". We may need to verify your identity and will reply within the time required by applicable law. You may also contact your local data protection authority.
9. Children
Our Services are not intended for children under 16, and we do not knowingly collect their personal information. If you believe a child has given us information, contact us and we will delete it.
10. International Transfers
Your information may be processed in countries other than your own, including by Shopify and our service providers. Where required, we rely on appropriate safeguards for these transfers.
11. Changes to This Policy
We may update this Privacy Policy from time to time. The date at the top shows the latest version.
12. Contact
digital-level Ltd
Contact person: Riad Bvabo
Email: riadbvabo@outlook.fr
Phone: +1 506-235-8487
Address: 1155 Vantassell St, Bathurst, NB E2A 4C7, Canada