SHIPPING POLICY
LAST UPDATED: September 30, 2026
1. Digital Delivery Only
digital-level sells digital products only. Nothing is physically shipped. The word "shipping" on this page refers to the electronic delivery of your templates and membership access.
2. What You Receive
Immediately after payment, you receive an email containing:
- Your order confirmation and plan details (Basic, Pro, Expert or Master)
- "Duplicate" links for Notion templates
- "Make a copy" links for Google Sheets templates
- Download links for Excel (.xlsx) files and printable PDF planners
- Setup instructions and our support email
3. Delivery Time
Delivery is instant after your payment is approved. In rare cases, payment checks or technical issues can cause a short delay. If you have not received your email within 30 minutes, see "Delivery Problems" below.
4. Delivery Cost
Delivery is free. There are no shipping, handling or packaging fees.
5. Worldwide Access
Because delivery is by email, customers anywhere in the world receive their templates instantly. There are no customs duties on digital products. Taxes that apply in your country, if any, are shown at checkout.
6. Delivery Problems
If your access email hasn't arrived:
- Check your spam, junk and promotions folders.
- Search your inbox for "digital-level".
- Make sure the email address you entered at checkout is correct.
- Still nothing? Email riadbvabo@outlook.fr with your order number, and we'll resend your access, usually within 1 business day.
If a link doesn't open, make sure you are signed in to Notion or Google, or that you have Excel or a PDF reader installed.
7. Refunds
If a delivery problem cannot be fixed, you may be eligible for a refund under our 7-Day Satisfaction Guarantee. See our Refund Policy.
8. Contact
digital-level Ltd
Contact person: Riad Bvabo
Email: riadbvabo@outlook.fr
Phone: +1 506-235-8487
Address: 1155 Vantassell St, Bathurst, NB E2A 4C7, Canada